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Shipping Policy

ORDERING, PAYMENT, SHIPPING

PLACING AN ORDER

When you add an item to your shopping cart, you may either continue shopping or proceed to checkout and place your order. Once we have received your order, you will receive an initial email acknowledging the details of your order. We make every effort to keep all jewelry items on our Website in stock but occasionally we may sell out of a particular item. If you happen to order an item that is sold out, we will notify you as to the estimated date of availability of this item (usually 5-10 business days).

PAYMENT

We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. All information you send via our Website is encrypted using Secure Sockets Layer (SSL) Technology. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws provide protection against unauthorized use of your credit cards.

Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. When you complete your purchase using your credit card, then Shopify uses your credit card data only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SHIPPING

Enjoy FREE 2nd day air shipping (second Business Day delivery) within the United States on all orders. Once we receive your order, it will be processed and shipped from our New York Showroom as soon as practicable. For security reasons, no orders are shipped on Saturdays, Sundays or Holidays.

All our jewelry is shipped in either a pouch or a box, depending on the item and all shipments are handled by FedEx or UPS. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. At this time, we are only able to accept on-line orders to shipping addresses in the United States.

Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. We not responsible for any lost packages, delayed delivery, or any other issues once your order leaves our Showroom. If your order is sent back to us by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. We do not accept shipping accounts provided by the customer.

SALES TAX

We are required to collect sales tax for all orders shipped to addresses in New York State.

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